[Resolved] Jukaso Journeys — Regarding false commitment, misbehavior, misleading and not refunding the amount | |||||
Hi! In the month of december 2016 i received an invitation from jukaso journeys mentioning that they have some good option and package for tour and travels. I along with my wife decided to visit the place so we did, after hearing the plan we decided to buy a plan of 10 years which cost us 107000, but they had debited 115000 from my credit card, i asked for the explanation so mr. Ashwin (Senior sales executive, [protected], [protected]) informed us that this is a part of tax component and they will refund the amount in my account next day. So i started following up with them for the same but they have stopped responding me, then i decided to cancel the package and after 3rd day i put a mail for cancellation but again they didn't respond to my mail as well. I went there again and met mrs payal khanna (Hr, [protected]) and narrated her whole story, she convinced me that she will refund my money with in 3 months, i asked her the last probability date so she confirmed last week of may 2017, i said ok. Again from mid of may i have started doing follow up, i put several mail to them, i mad more that 100+ phone calls, i tried to contact every responsible person of the company including md mr. Rakesh karla but every one of them turn around their faces, no one has responded, blocked my no., no revert of mail. Again i decided to visit the place where i got an opportunity to met mrs payal again, but she denied to her responsibility, started yelling at me as if i was asking her money and left the conversation in between. Now i am clueless how will get my money back. I have the record of every conversation (Telephonic, watsapp, mail) i have made with them. Now i need help, its have been more than 6 months, i am in dire need of money. Regards Manish kumar jha [protected] Traveller id 119886 Contract id 40981 Was this information helpful? | |||||
Aug 27, 2017 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Jul 17, 2017 Jukaso Journeys Customer Care's response Dear Member, We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too. For further any queries you can also reach us on below number and e-mail Id Toll Free No. :[protected] For Reservations : [protected]@jukasojourneys.com E-mail Us On : [protected]@jukasojourneys.com https://www.facebook.com/journeysbyjukaso/ https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos https://twitter.com/journeys_jukaso Best Regards, Response Team Journeys Resorts Pvt. Ltd. | |||||
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+91 89 1305 0100 [Jukasotel]
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I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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