Jukaso Journeys — regarding membership

Address:Gurgaon, Haryana, 122001
Website:jukasojourneys.com

I was visiting on central mall gurgaon with my family and met with the guy who was requesting from everyone for few minutes to talk.
As we are indian citizen and do respect to all as everyone should do, he took my number and mail id as usual sales guy do in malls and markets.
After some time i recieved the call and got the invitation to visit jukaso hotel near bata chowk and sector14 to collect your prize.
Multiple times these people called me and politely invite me to visit. I visited hotel on the specified time at 4.00pm. There were many families and many executives who were attending families seperately, i was also attended by one of the executive and his manager (I don't want to disclose their names as i respect indians), they shown us different tour packages and facinate us with many facilities even they told us that along with this you will get the gym and swimming pool free of cost membership in their premise. They told me swimming pool is under construction and it will be complete within 2 month. Its fine that we purchased the gold membership of 82000 (On 4march2017) which i paid through credit card which they suggest to change in emi, i did that and overall i spent 90000. They gave me the offer of goa as complemetery which i can avail within 1 year and they told me to inform only before 15 days, the things which they told was totally different which mentioned in form, there was many paper no one can even read that in short time, i got the file and package details after1 week, after few months i visited their place now what i saw that was unbelievable the hotel was ginger not jukaso, now they have very small office beside that hotel.
I felt its ok and after visiting 8 months i found there was no swimming pool as well. I called their customer care multiple times and they said if you want to plan holidays just 15 days before you can inform,
Now when i took the planned leave from my company 28 days before and informed them that i want the booking from "24-28 january 2018" and send them mail, immediately after few hours their mail came with below reply and ticket closed.
"we have received your reservation request however the dates requested are sold out dates. We would request you to please provide us any alternate dates for us to process your booking before dates get sold out.
Available dates march:-2, 3, 4, 5, 6, 7 if you have any query please call us our toll free number[protected] from monday to saturday between 10:00 am to 6:00 pm." it means they decide our holidays when we need to travel. They are very clever they knows my package will expire in march.
I called the given customer care number and they directly denied even she don't want to talk. I replied the mail but they even unprofessional,
Means after getting money they don't bother what is the griveances of consumer, its directly not effecting consumer but also the genuine hospitality industry. Now i know why the hospitality industry is in loss due to these type of incident happening with consumers.
Its not the matter of only money but the fraud which these type of few "corrupt hospitality" companies doing.
If this money i deposit for saving bank i will get some interst. I need to refund those money back with interest to me also i suggest to take strict action regarding this by this consumer forum.
This is my initial step, these things are polluting our gurgaon city, as a indian citizen we don't want to encourage increasing crimes in our city and incident which happens recently on ryan and fortis in gurgaon.
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Jukaso Journeys customer support has been notified about the posted complaint.
Aug 23, 2019
Updated by mannu_raw
No Reply from them.
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    Jukaso Journeys Phone
    +91 89 1305 0100 [Jukasotel]
    +91 54 2240 6667 [Varanasi]
    +41 338 221 543 [Hotel Gasthof Schonegg]
    Jukaso Journeys Address
    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
    View all Jukaso Journeys contact information