[Resolved]  Jukaso Journeys — wrong info given by them and after cancellation they are not refunding the amount

Address:New Delhi, Delhi, 110003
Website:jukasojourneys.com

My contract id: 91359.

I had become the membership of jukaso on 10th september. Barkha kanojia and shoeb khan were executive/presenter for this.

I am mentioning some wrong information what they have told to us.
1) 4n/5d from jukaso and 7n/8d from dae i. E. For 11n/13d in a year and 55n/65d in 5 years, there will be no charge. I need not to pay any single amount.
2) without telling to us about rs.5, 000 “maintenance charge” per year, he has withdrawn rs.90, 000 from my credit card. Not given the information before making any transaction/agreement.
While asking about this “maintenance charge” from shoeb khan at that time, he told, i need not to worry on this, shoeb khan will pay rs. 5000 per year as a “maintenance charge”.
3) as per shoeb khan, the emi will be rs.3, 750 per month for rs.90, 000 what i paid through credit card. There will be no any gst and interest charge i have to pay. If any gst and interest charge will happen then i need to send the credit card statement to “payal. [protected]@jukasojourneys.com” and they will cash back those amount in a week.

I raised this concerns to customer care on 11th sep, 2017. I had word with prakash, he told me that i will get a call from concern person regarding this within 24 hours. But, its more than 1 week, i have not yet received any call from any people of jukaso.

We are getting mentally and physically harassment. My wife and me are totally in tense all time because no one responding what is the status of our withdrawal.

Because of those executives/presenter why we are suffering. Please let us know. Rs.90, 000 is very big money for us.

Please help us. We are in tense every time because of those executives.
My mobile no. : [protected]
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Nov 6, 2017
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2017
Jukaso Journeys Customer Care's response
Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.
Complaint comments 

Comments

These Fraud peoples should be in the jail for whole life
madanpal's [Complaint's author] reply, Oct 9, 2017
Sahi Baat hai bhai, Inn sabko, Jail me daal dena chahiye
We people know you guys better now. More than 2000 people you guys are misleading, cheating and doing fraud.
Even we know, what services you people are giving to Customer. These people are keep calling you guys but no response from your end.

I want my money refund back. That's all.
And Tell, when and how much you guys are going to refund back?

Why government is not taking any action for you guys?

"Bahut Mehnat se Paisa Kamate Hain Hum Sab, Samajh Me Aa Raha Hai Jukaso Journeys"

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