[Resolved]  Junglee Rummy — Account and amount frozen

Hi team

I have recently bought a second hand phone and created a junglee rummy account with all kyc. I deposited money and played for 2 days. I have a total money of 60 thousand rupees in my account. when i placed a withdrawal, my account is locked.
Please tell me what fraud i have commited. what unfair play i have done.
Taking away 60000rs for using a second hand mobile is very harsh.
I asked the mobile owner. he told he has used mobile for playing junglee rummy on his account.
How come creating a account on a used mobile is fraud or suspicious?
taking away 60k rs for this is how big. plz understand...
tell me what fraud or unfair thing happened in this account.
how is that we cannot use a second hand mobile?
is that 2 accounts are getting logged in same phone alternatively. no right.
plz plz understand, for buying a second hand phone, punishing with 60 thousand penality is very very harsh. Please process my withdraw.
If there is a fraud, collusion, unfairness. I will not ask for refund.
please dont treat fraudsters and genuinue players in the same way.
this is not correct. Not everyone can afford to buy brand new phones.
If you think this is wrong, Please process my refund. i will buy a new phone for 8k and will login. You can block if the second hand mobile is used for logging again.
please dont punish like this. plz understand. money is money for everyone. please review my case and take decision accordingly.
i couldnt afford a new phone. hence used my second hand phone.
please for god sake. dont take away 60000 rs for this issue
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Dec 9, 2022
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Complaint comments 

Comments

I have created my account newly. I havent changed my username or added email.
Please identify with my phone number which i registered with this forum.
Please review my case. punishing 60000 rs for using a second hand phone. how big is this. plzzz understand the case. Please give me a solution. There is no fraud, cheating, collusion.
Please process my refund. i will login through a new phone here after.. plzzzzzzzzzzzz
how come everyone can use a new phone. plz understand. how is this a suspicious activity or fraud.
why is marked as resolved with no one attending this issue?

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