Junglee Rummy — account locked and withdrawal not processed

Dear junglee rummy i know ur best site and every games u reviewed but i am playing fairly only u can see all my game one more time and u said i am colluded with username sathiya43 i strongly said i didn't play that name any table can u give game id! Please understand i am playing fairly only and give my withdrawal as soon as possible with ur responsibility good players not effected by this action
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Junglee Rummy customer support has been notified about the posted complaint.
Dec 07, 2019
Updated by suryadhi
Dear junglee rummy i know ur best site and every games u reviewed but i am playing fairly only u can see all my game one more time and u said i am colluded with username sathiya43 i strongly said i didn't play that name any table can u give game id! please understand i am playing fairly only and give my withdrawal as soon as possible with ur responsibility good players not effected by this action and please give my money back to my account
Dec 09, 2019
Updated by suryadhi
one of customer care called me he said he debited for collusion cause 11000 and remaining amount 10810 we are credited to your bank account i want my full money back if i am involved collusion why you didn't take full money i want my 11000 back they taken my money in the name unauthorised transaction
Dec 10, 2019
Updated by suryadhi
i want my 11000 rs your taken from me i am ready to file case against you i have all evidence how you guys taken money from customer and giving fake explanation give my money that's it i will end with that.
Dec 11, 2019
Updated by suryadhi
u theft customer money and u don't want reply me
Verified Support
Dec 13, 2019
Junglee Rummy Customer Care's response
Dear Surya,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

Please be noted that we take the fair play of Online Rummy on Junglee Rummy very seriously. To prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of fraud and in-game collision, all user actions are monitored and recorded as mentioned above.

Please click on the below link for more information:

https://www.jungleerummy.com/termsofservice

For any further assistance, do reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com
Dec 15, 2019
Updated by suryadhi
its not true give me proof or give my money back to my account
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