[Resolved]  Junglee Rummy — block my payment, and reason that i won game

Recently i add 1800 cash in game and play. Its my luck that i was won some money, so i requested for a withdrawal. And jungleerummy block my payment and when i ask them reason, it his answer that my opponent drop a low card instead high card.

Are you think that this is a valid reason. Everybody play by his mind and they have to rights to drop/pickup/play by his own choise.

Fake site.. Don't play on this site.
My username : komalgk
Email : [protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Jul 7, 2019
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2019
Junglee Rummy Customer Care's response
Dear Koyal,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, however, we'd like to inform you that we take the fair play of Online Rummy on Junglee Rummy very seriously.

In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

Our risk management team monitors all games, transactions on the website, and while monitoring they noticed suspicious activity in your account. As already informed to you on your registered email-id there were multiple games where it was observed that you and the other player intentionally lost to each other on a multi-player table which also affected the other players on the same table. The details of a few of the games have already been shared with you on your registered email id.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy, we did withhold your withdrawal request, however, at the same time, the funds were credited to your Rummy account. As checked, you have already used those funds to play more Rummy games on our website. We also tried connecting with you over the phone in response to your queries, however, could not get through.

Again, with our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

For any further assistance, please contact us directly on[protected] from Monday to Friday (10:30 AM to 7:00 PM). Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
[protected]
[protected]@jungleerummy.com.
(Mon - Fri 10:30 AM to 7:00 PM)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Junglee Rummy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    1041
    Pending
    728
    Resolved
    220
    Junglee Rummy Phone
    +91 11 6648 1234
    Junglee Rummy Address
    PO Box 6502, New Delhi, Delhi, India - 110027
    View all Junglee Rummy contact information