[Resolved] Junglee Rummy — fake site and fake players and fake support team | |||||
Earlier i posted a complaint on 19th december. I was suggested by junglee rummy support team manager mr. Dattu, that he will solve my problem and add some bonus amount in my account. He told me to mark resolved to the earlier complaint by giving the 4 points which i have cleared in earlier complaint. I have kept all the recordings of the calls which were done by me and mr. Dattu. But now they are ignoring to unblock my account and give me some refund amount. I have lost huge amount of money and i know i cannot get anything refund because they will take all players money and will not refund anything, they will just keep false promises. I only want to know their office address, so that any new player playing in their website can know that they are not cheating with innocent public. I have noticed some of players playing 24 hours continuosly 2-3 days whenever we come online they are playing (All site players - shiftwise person changes but players remains same), now make your common sense how a individual can play 24 hours in a day. Was this information helpful? | |||||
Jan 30, 2018 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Dec 29, 2017 Junglee Rummy Customer Care's response Dear Surjit, Greetings from Junglee Rummy. We'd like to inform that our support team did get in touch with you in order to understand your concerns you posted in your earlier complaint, however, since your account is locked - bonus cannot be credited to your account. Your account got locked as you failed to comply with our "Terms of Service - fair play policy" which you agreed to at the time of registration given on the below link: https://www.jungleerummy.com/termsofservice Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. Since we take the fair play of Online Rummy on JungleeRummy very seriously and provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games, your account cannot be unlocked and hence, you are not eligible for a refund. When you lose a game of Rummy, you lose it to another skilled user like yourself, and when you are winning/losing games intentionally and with a team effort, you are entitled to pay the cost of damages to the company and are not eligible for any refund. Also, as you have already agreed in your email that you had sent to us from your registered email id that you failed to comply with our fair play policy, please understand that these complaints will not help reactivation of your account as Junglee Rummy is committed to all customers to give them a fair and safe environment to play cash rummy games. We would like to categorically state that we do not have/employ site players and it is against our policy. In Junglee Rummy website, you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee. As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions. Thank you for your time & patronage! | |||||
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This website should be banned immediately. Otherwise more people will get cheated and will loss their lives. I am planning to write a letter to the prime minister regarding the same. I got support from many of my friends.
and I have contact with many political leaders. This is already banned in Telengana due to protest as a result of suicide. If this not banned urgently, more suicide will happen. I[censored] would like to support, send your complaint about this website with signature to my id [protected]@gmail.com
Greetings from Junglee Rummy.
As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. The investigation report has also been shared with you.
Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above.
You rightly said, that you registered through our exclusive offer "Free25", which was valid till you were a "non-depositing user". Once, you started playing cash rummy games, the terms of service of the website automatically get implied.
Again, we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any user not following the terms, as mentioned on our website - shall result in swift and serious action taken by JungleeRummy against the suspected user.
We also tried to contact you multiple times on your registered mobile number, however, could not get through. You may share your alternate contact number so that our team can get in touch with you and explain the same details. Alternatively, you may also call us on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM.
Thank you for your time!
Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: support@jungleerummy.com