[Resolved]  Junglee Rummy — fraud game winning in small tabal loss in high tabal & its commission of parentage should be high

Address:New Delhi, Delhi, 362720

It's should be fraud game I will play about 8 month and loss 3lakh in-between time.
I will ask to customer care but all says it's RNS system based gaming.
Then I will ask to it I will play regular 8 month I don't win why?.? Then it's says we are not helping in it...

Due to this gaming I will hang to my life but I will decide to many people like me how are playing so I will fail case in Gujarat high ahm after some time to stop gaming in Gujarat to batter future of Gujarati...
Was this information helpful?
No (0)
Yes (2)
Feb 12, 2018
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2018
Junglee Rummy Customer Care's response
Dear Pankaj 1996,

We are extremely concerned about your comment.As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

Strike a balance in your daily life to check any form of addiction to rummy.
Consider rummy as a form of a recreational game meant for entertainment.
Never prioritize rummy over other activities that impact your daily life.
Keep a track of the total time you spend while playing online rummy games.
Set a limit for loss in cash rummy games and stick yourself to it consistently.
Always play with a positive mindset and avoid playing in a distressed mood.
Never play to chase losses and stop playing it if you are on a losing spree.

As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.When you lose a game of Rummy, you lose it to another skilled user like yourself.

As you have already mentioned that we do not have any manual access to the distribution of cards and RNG system makes sure that the cards are distributed randomly. We always suggest our users that if they feel that the distributed cards are not good enough, they can surely opt to drop the game. As a Responsible Skill Rummy games Website, we will always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've also implemented responsible gaming features such as deposit limits that all players can control.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account has been locked because we are concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

Once again, we suggest that you take a break from playing Rummy & strike a balance in your daily life to check any form of addiction to rummy. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com
Complaint comments 

Comments

If this game is for skill Then you have option of cash play?.?
Why not you can play user like teenpati and other gaming for free. Why you can not stop to customer to deposit more money in junglee rummy AC.
Junglee Rummy Customer Care's response, Jan 30, 2018
Verified Support
Dear Pankaj 1996,

As already informed that Rummy is game of skill and the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g).

However, on Junglee Rummy you also have an option to play free tournaments/practice games - in which you are not required to deposit any cash.

Also, since we have deposit limits in place - you may decide how much you want to deposit in a day or a month - and the option to set your deposit limits is with you. To set your deposit limits, please log in to your account and visit - My Account --> Add cash limits and set your limits as per choice - you can also set your limits to "zero".

You can additionally play Junglee Teen Patti on Junglee Teen Patti Application which can be downloaded from Playstore - however, the TeenPatti application would be completely different from Junglee Rummy.

For any further assistance, please contact us directly on +91-11-66481234 from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

Regards,

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com
Problem has been resolved
Junglee Rummy Customer Care's response, Feb 14, 2018
Verified Support
Dear Sir,

Thank you for acknowledgement.

Regards,

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com
Hi janigul.this is Naveen from hyd.my email I'd [protected]@gmail.com.i am also lose jungleerummy more than 35lakhs.they also blocked my account.am going to die.i have a appointment to tv9, and abn andrajothi to talk about this issue and going Delhi APBHAVan please mail ur losses and everything.i will escalate the issue.am ready to die.so my death helps someone
Junglee Rummy Customer Care's response, Feb 19, 2018
Verified Support
Dear Naveen,

We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

All your posts on this forum are also responded. Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: support@jungleerummy.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Junglee Rummy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    1041
    Pending
    728
    Resolved
    220
    Junglee Rummy Phone
    +91 11 6648 1234
    Junglee Rummy Address
    PO Box 6502, New Delhi, Delhi, India - 110027
    View all Junglee Rummy contact information