[Resolved]  Junglee Rummy — fraud site

Jan 11, 2018

Junglee Rummy Customer Care's response Dear Puran,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance.

Firstly, we’d like to inform that On Junglee Rummy, we cannot set any cards i.e. there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link:

https://www.jungleerummy.com/certification

Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

You have mentioned in your email to us that you have incurred losses. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

We would also like to categorically state that we do not have/employ site players and it is against our policy. In Junglee Rummy website, you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

We had also sent you an email regarding the same on your registered Email ID.

Thank you for your time.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com