[Resolved] Junglee Rummy — fraud site in rummy

Pavitra234

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110091
Website:	Jungleerummy.com

Hello sir I am Pavitra. My user name Pavirohi234 on junglee rummy site. They are blocked my winning and send me terms and violations email. I am deposit 7430 nd I win 23000. They are say u play with (universal23) fraud game and they are your account. I know very well I don't play any game of this user I told her but they are not response. I told u truth now in junglee rummy 10000 more than play in the site if 1 player minimum 1000 deposits so 1 day 10000 players deposit 10000000 crore and they are table charge 15/20% mins 200000 lakhs in junglee rummy take and also u win 10000 more in tournaments and tables they are charge 30% tds. Now in vip table some player of junglee rummy. They are not win you I checked late night they are play day/ night it will be they are automatically play the game. I checked many complaints people are more lost money. Sir I am humble requesting you please blocked there site in India I want to fight her in court please blocked there fake site.

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Sep 24, 2018

Complaint marked as Resolved

My problem are resolved by Mr sashi Kumar. They provide me good service. Good sense of humor. They are treat me so friendly now my problem are resolved so please delete my complaint on your site. Thanks a lot for supporting me consumer complaints.

Junglee Rummy customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by Pavitra234 They are not reply sir please contact us

Verified Support

Sep 24, 2018

Junglee Rummy Customer Care's response Dear Pavitra,

Thank you for marking this complaint resolved.

As you have confirmed that your query has been resolved by us, however, there is no way this post can be deleted by consumer complaints. We really wish if you would have chosen to speak to us before posting this complaint online. Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 96%.

With reference to the email you received, we'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

Our Risk management team noticed a suspicious activity in your account and hence took necessary action as per our terms of service. The details of your transactions were shared with you on your registered email-id and basis your acceptance the needful was done.

Junglee Rummy charges a standard nominal fee for providing you an online platform and services to facilitate safe, secure, fair and entertaining skill rummy games for all our users. For more details, you may refer to https://www.jungleerummy.com/points-rummy. Also, we are legally obliged to deduct TDS on winnings of 10, 000 and above in a single game at the rate of 30%. This is as per the government guidelines and a TDS certificate is also issued in case your PAN details are updated with us.

Also, we would like to categorically state that we do not have auto players/bots as it is against our policy. Please be assured that you are playing against another individual just like yourself. We only give a platform on which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

Once again, Thank you for your time and resolving the complaint.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com