[Resolved] Junglee Rummy — hold big amount withdrawal

dilipesm

from Madurai, Tamil Nadu

Address:	110027
Website:	www.jungleerummy.com

Dear team,

With reference to the subject i would like to bring the kind notice that when ever i placed the withdrawal if the amount less than 500 they processed immediately if the amount greater than 500 they just hold the amount morethan 5 days they hold my 7200 this is not first time so you are requested to kindly look into this and do the needful.

Regards
User id: dilipkumarv
[protected]

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Jun 8, 2018

Complaint marked as Resolved

Mr. Rajan just spoke to me and solve my complaints

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

Junglee Rummy Customer Care's response Dear Dilip,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are actively playing with Junglee Rummy since a long time you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. Also, as specified on our website all withdrawal requests coming after 5:00 PM are actioned on the next working day. Also, As soon as your withdrawal goes under verification - an email communication is sent to you.

We observed that you placed a withdrawal request on 6th June. The process of verification takes 48 hours, as per which your withdrawal got verified and processed on June 8th.

Also, the same communicated to you several times before, we take all verification measures to ensure that we give all our players a safe & fair environment to enjoy their favorite skill cash rummy game without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com