[Resolved] Junglee Rummy — junglee rummy (cheating & looting company)

Vignesh Rajasekaran

Address:	New Delhi, Delhi
Website:	www.jungleerummy.com

Dear friends,

Believe my words. Earlier i had lot of trust & belief in jungleerummy website. Now i understood they cheat & loot money by manipulating software using duped players.

Read the story below (Notice carefully):-
&

* i was a vip player and so that whenever i dont play for few days they give bonus (1000 rs, 2000 rs.. Etc)

* around 3 months back they provided me a bonus amount of 1000 rs. I played around 10 games & gave withdrawal request of 1135 rs. I won 135 rs extra & they rejected my withdrawal request. The reason mentioned was "less number of games played"

As they rejected my withdrawal request i started to play with 1135rs & during that time i noticed duped players in the website.

The main aim is to make loss of the full amount by duped players & motivate the player to deposit more cash & loot that money also.

https://youtu.be/TtWCzWY1wHQ

Kindly check this video link & comment your opinion in the youtube comment section.

I complained them all these through email & till date i didn't get any reply.
Note : - (Cheating technique)
~

* jungleerummy follow a cheating technique similar to fish cashing technique.

* once if you deposit cash they loot the money making you to drop the games or else you will give full count (80 points) even with good cards.

* in order to win the lost money you will add more cash. Now they will use duped players & loot all your money.

Its my kind advice. Dont play in jungleerummy.

https://youtu.be/TtWCzWY1wHQ

Watch this youtube video & comment

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Nov 16, 2017

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and well being o[censored]sers, with utmost importance.

Your account was locked on your request in the month of July 2017 basis your request and since then you have not been playing on our website.

We agree that basis the ongoing promotion - we did give you a bonus of Rs.1000, however, the bonus is only given for you to be able to play games and not for the purpose of withdrawal. The policy on withdrawal of bonus is mentioned in our terms & conditions you agreed to at the time of registration.

Please go through the "Fair Play Deposit and Withdrawal policy" on the link https://www.jungleerummy.com/termsofservice for more information.

As a one time gesture, we went ahead and canceled your withdrawal request so that you can play with our money.

Please understand that all players on our website are verified players and our risk management team is continuously tracking the activities of all rummy accounts.

As checked in the video you have posted, you are:

A. Waiting for other players to Join the table or
B. In one of the instance, you were in waiting mode
C. In one instance you dropped the game and lost by 20 points.

The video does not showcase any claims made by you in your complaint. Moreover, the video you posted seems to be very old as your account is locked since July'17 and the current UI of our mobile site is not as reflecting in the uploaded video.

We also checked that all your emails have been responded to within 24 hours. The last email sent by you was on JUL 24TH, 2017 which was responded to on the same date.

Please note that we do not adopt any techniques specified by you in order to increase registrations. Users come on our website as they trust us as a company.

On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification

Please note that as per our terms of service, which you agreed to during registration, it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games & free tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 14, 2017

Updated by Vignesh Rajasekaran We agree that basis the ongoing promotion - we did give you a bonus of Rs.1000, however, the bonus is only given for you to be able to play games and not for the purpose of withdrawal. The policy on withdrawal of bonus is mentioned in our terms & conditions you agreed to at the time of registration.

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*{{ As stated by you if the bonus amount is given only to play games & not for purpose of withdrawal then what is purpose of the cash bonus you provide?

* If you didn't provide me cash bonus i can play free games (without cash) . Now kindly let me know what is the purpose of providing cash bonus of Rs.1000 if its not for withdrawal?

As per your statement " As a one time gesture, we went ahead and canceled your withdrawal request so that you can play with our money" .
****************************************************************************************************************

*So you want me to play with your money but you wont allow for withdrawal..Is this fair?

* What's the use of playing with your money? Better i can play with free chips right?

If Jungleerummy is genuine website kindly answer this with a proper answer.

Verified Support

Oct 16, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

As informed to you, please go through the terms & conditions of our website which specifies the policy in place related to bonus amount.

The bonus credited to your account is the money of Junglee Rummy which is to help you to play cash games and then withdraw your winning amount.

Further, as informed, the details are already available under "Fair Play Deposit and Withdrawal policy" in our terms & conditions you agreed to at the time of registration.

https://www.jungleerummy.com/termsofservice

As we have already specified if you want to play cash rummy games - you need to use your own money. Else, you do have the option of playing Free Chip games or Free Tournaments. All cash prizes earned from playing free/cash tournaments can be withdrawn.

At the moment, you would not be able to play as your account is locked since July 2017 basis your request.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com