[Resolved] Junglee Rummy — locked my account and did not refund money i have in account

pedarla

from Pune, Maharashtra

Website:

www.jungleerummy.com

Hi guys,

This is really unfair website. I have been following up from past 3 days. I had created junglee rummy account in month of december 2017 only. After that i had won money after loosing. For the money i have won i have placed a request. But that money has not been refunded. More over it has been informed saying i have multiple accounts and i have violated terms and conditions and misused bonus amount. I never had multiple accounts. Also i had requested what are the other multiple accounts i have. I did not get response till now and they are claiming still there risk management team is working even after 3 days.
First they locked my account and second they blocked my money approx. 12k. If they really complain i have multiple accounts they would have shared the info. See the same response i got and reverted where there is no response from the site.
Please see the conversation happened:
—
Hi team,
Still waiting for ur response. Please provide my other user ids i don’t have any problem in accepting the issue. But i don’t remember i had created multiple accounts.
Please help me immediately as i am still waiting for unlock of my account. It’s been long time and still i don’t see response for query of having multiple accounts.
Thanks
Chiru
Sent from yahoo mail for iphone
On friday, january 12, 2018, 12:17 pm, chiranjeevi chowdary wrote:

Hi support team,
Please help me to understand what are the other multiple accounts created by me. As i really don’t remember creating multiple accounts. If it is really created please let me know all my user ids. I am ready to accept my fault incase i had created multiple accounts since i don’t remember i had created multiple accounts.
Please team really help me understand what are the other user ids created by me. Please resolve issue immediately so that i can play games.
Thank you for all your support.
Thanks
Chiru

Sent from yahoo mail for iphone

On friday, january 12, 2018, 12:04 pm, support wrote:
Type your response above this line to reply pedarla
Subject: violation of terms and conditions

Jan 12, 2018 | 12:04pm ist
Junglee rummy support - aniket replied:

Dear chiranjeevi,
As informed to you in our earlier emails you have violated our fair gameplay policy by creating and bringing multiple fraud accounts and engaging in collusion in order to get the instant bonus money by unauthorized means.
https://www.jungleerummy.com/termsofservice
Please note that unless we receive a genuine acceptance from your side regarding the same, we cannot proceed further with your request.
We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure.
Let us know how you would like us to proceed.

Thanks & regards,
Support team
Jungleerummy.com

Refer & win | invite and share up to rs.2000 with your friends. Get rs.1000 for yourself and rs.1000 for your friend - refer now!

Download junglee rummy app on your android phone: https://www.jungleerummy.com/android-apk

Jan 11, 2018 | 04:48pm ist
Pedarla replied:

Hi team,
I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy. Also i am sorry if i had any other account as i don't remember i had created any other account other than my current user.
Thanks
Chiru

On thursday, january 11, 2018 4:28 pm, chiranjeevi chowdary wrote:

Hi team,
I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy.
Thanks
Chiru

On thursday, january 11, 2018 4:22 pm, support wrote:

Jan 11, 2018 | 04:28pm ist
Pedarla replied:

Hi team,
I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy.
Thanks
Chiru

On thursday, january 11, 2018 4:22 pm, support wrote:

Jan 11, 2018 | 04:22pm ist
Junglee rummy - subhash replied:

Dear chiranjeevi,
The following is a formal notice to you from our risk management team.
Your junglee rummy account has been locked on the account of fraud committed by you.
You engaged in serious fraud, by creating and bringing multiple fraud accounts and engaging in collusion in order to get the instant bonus money by unauthorized means. We would like to bring to your notice that creating multiple accounts and colluding in any form is a violation of our terms and conditions, and as such, your actions are susceptible to investigation and necessary action.

Our risk management team has collected complete records of your multiple users’ fraudulent gameplay. Your fraud activity report is ready to be submitted for necessary action and recovery of the cost of damages incurred by the company due to your fraudulent activity.

As per our terms and conditions, creating more than one account on junglee rummy, and then to further fraudulently launder that money to one single account, are all serious violations.

If you agree to commit this fraud, and further agree to not repeat this activity, we may choose not to take action or apply the cost of damages.

We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure.

Let us know how you would like us to proceed.

Thanks & regards,
Support team
Jungleerummy.com

Refer & win | invite and share up to rs.2000 with your friends. Get rs.1000 for yourself and rs.1000 for your friend - refer now!

Download junglee rummy app on your android phone: https://www.jungleerummy.com/android-apk

This message was sent to [protected]@yahoo.com in reference to case #: 285789.

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Jan 16, 2018

Complaint marked as Resolved

Junglee Rummy folks initially took time it might be may because of holiday season or what so ever. Finally my issue has been considered for resolution. It has been confirmed it would be taken care by tomorrow. Team game multiple calls which is much appreciated. The reason my account locked is because of the user lost purposefully which game doubt to the site that I would have created multiple accounts. I am really not sure why he did so. But in the current world I agree it is hard to find out. But as a benefit of doubt they agreed and gave me a chance for which I would really appreciate. This kind of scenarios I agree even company can't do anything but I would suggest one way which i feel might help. It is to collect the mandatory documentation like Aadhar/PAN/Passport if user want to start playing cash games. So that user details would be available and the rest anyway company can recross check other things like IP address, etc which site normally follow. I would like to give little feedback for the team. Please consider issue resolution faster as players would be looking for the same. Here I am referring to turn around time to be much quicker. It would help site and people who play in the site. Also user friendliness need to be increased to attract more players. This will be beneficial to site and users as well. Also good part about the site is when my friend suggested this site I thought it would be same as other rummy sites. But here it is little different as players get at least winning chance which is good. As in other sites mostly I don't see the same.

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Junglee Rummy Customer Care's response Dear Chiranjeevi,

Thank you for marking the complaint as resolved.

We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. Creating multiple accounts and money laundering the bonus amount in any form is a violation of our Terms and Conditions. Hence all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. As already informed over the call, your withdrawal amount has been processed after verification.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time and resolving the complaint.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com