[Resolved]  Junglee Rummy — losses

Feb 16, 2018

Junglee Rummy Customer Care's response Dear Pankaj,

Greetings from Junglee Rummy!

We are committed to giving you the best customer service and do request to mark your queries resolved only if you are satisfied with our resolution.

Our team requested you to take a break from cash rummy games and took this difficult decision for not unlocking your account because we were extremely concerned about you basis your comments in your last complaint. Your safety is of prime importance to us.

As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

Strike a balance in your daily life to check any form of addiction to rummy.
Consider rummy as a form of a recreational game meant for entertainment.
Never prioritize rummy over other activities that impact your daily life.
Keep a track of the total time you spend while playing online rummy games.
Set a limit for loss in cash rummy games and stick yourself to it consistently.
Always play with a positive mindset and avoid playing in a distressed mood.
Never play to chase losses and stop playing it if you are on a losing spree.

As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.When you lose a game of Rummy, you lose it to another skilled user like yourself.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account has been locked because we are concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

Once again, we suggest that you take a break from playing Rummy & strike a balance in your daily life to check any form of addiction to rummy. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Feb 19, 2018

Junglee Rummy Customer Care's response Dear Pankaj 1996,

Greetings from Junglee Rummy.

As informed to you in our earlier communications over calls and your other posts on this forum, you always have an option to play free tournaments/practice games - in which you are not required to deposit any cash.

Please understand the depositing cash is optional and you may switch to free games at any point in time.

Also, since we have deposit limits in place - you may decide how much you want to deposit in a day or a month - and the option to set your deposit limits is with you. To set your deposit limits, please log in to your account and visit - My Account --> Add cash limits and set your limits as per choice - you can also set your limits to "zero".

For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com