[Resolved] Junglee Rummy — money looting company

Allah Angel

from Badagara, Kerala

Address:	Malappuram, Kerala, 679579
Website:	www.jungleerummy.com

Jungleerummy.com blocked my account and took my account balance of around rs.9500. The reason their support team given was as below.

"your account was locked and funds were confiscated as per the"fair play policy"which is detailed in our terms & conditions you agreed to at the time of registration. Link:- https://www.jungleerummy.com/termsofservice
"

But i have not agreed to their terms and conditions while registering. There is no such clause in their registration page as "by joining this website, you agree to terms and conditions". Please find the screenshot of entire registration page in attachment. Even their terms and conditions only saying about the offer free 25.
Even after registering before playing cash games, they are not asking us to agree to their terms and conditions. Most website ask for this.
So kindly check the issue. First of all, i have not played fraud. Now i am talking about their terms and conditions issue just for getting justice for me. Hope you find everything in order.

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Jan 18, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. The investigation report has also been shared with you.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above.

You rightly said, that you registered through our exclusive offer "Free25", which was valid till you were a "non-depositing user". Once, you started playing cash rummy games, the terms of service of the website automatically get implied.

Again, we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any user not following the terms, as mentioned on our website - shall result in swift and serious action taken by JungleeRummy against the suspected user.

We also tried to contact you multiple times on your registered mobile number, however, could not get through. You may share your alternate contact number so that our team can get in touch with you and explain the same details. Alternatively, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 20, 2017

Updated by Allah Angel I don't want to talk over phone. This is not a silly matter to be solved over phone. You can contact me via my registered mail ID.

How can you say that rules and regulations automatically get implied? At least you should have put a clause in your registration page as " by joining this website you agree to our terms and conditions mentioned in link www.jungleerummy.com/termsofservice "
But you haven't done that. Or " by playing cash games, terms and conditions get automatically implied" . Nothing has mentioned in your registration page. Then how do a new user get to know of your terms and conditions? I am an accounts manager. Don't teach me about legal transactions. This is a big mistake from your side.
I need justice on this case.