[Resolved] Junglee Rummy — My account locked without consent

eroin

from Mumbai, Maharashtra

Address:	403601
Website:	www.jungleerummy.co.

I had around rs5000/-in my account my userid is joshcira1122. When i asked for a withdrawal they locked my account. I sent emails to support team but there is no reply yet. I recommend all not to play on this jungleerummy site rather play on add a52 or bigadda or any other sites. This site is not genuine. They block the account when anyone asks for a withdrawal. I will be posting this on social media too if action is not taken. This is not the way you guys treat ur genuine players...

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Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Junglee Rummy Customer Care's response Dear Joshua,

Greetings from Junglee Rummy.

We'd like to inform that we did respond to all your emails, and since you responded to them we understand that you are in receipt of our emails.

As you are already aware that your account is currently under investigation by our Risk Management Team, for further details you may contact us on +[protected] between Monday to Friday (10:00 AM to 7:00 PM)

Thank you for your time.

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:00 AM to 7:00 PM)

Verified Support

Jul 20, 2017

Junglee Rummy Customer Care's response Dear Joshua,

Greetings from Junglee Rummy.

Further to our discussion, we'd like to inform that we have reviewed your game play and observed that you were not following certain terms & conditions you agreed to while registering on our website.

We take the fair play of Online Rummy on JungleeRummy very seriously, hence your account was locked for investigation and an email was sent to you proactively informing you about the status of your account.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in game Collusion all user actions are monitored and recorded.

We also ensure that we respond to all your emails within 24 hours and hence our resolution percentage is 96%. Be assured that our support team is always available for your assistance.

For further details, you may contact us on +[protected] between Monday to Friday (10:00 AM to 7:00 PM)

Thank you for your time.

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:00 AM to 7:00 PM)