[Resolved]  Junglee Rummy — My Junglee Rummy Account is Locked for Fraud Reasons


I am Nilesh and have registered on Junglee Rummy on 18th Dec. 2022 Registered mobile number: [protected]
- I simply downloaded app on my iPhone and registered on it and logged in with otp
- I have added Rs 2000 first and then again Rs 2000 means total Rs 4000
- Then I won some amount and hence added my bank account and kyc (Adhaar and pan card) successfully and then transferred Rs 100 to my account.
- later I placed a withdrawal request of Rs 8000 on the same day (18th Dec. 2022) which is still pending. My Junglee Rummy account was also having an additional Rs 10700
-I have played many games fairly and very smoothly till 4 am on 19th Dec. 2022
- Then at 11 am in the morning when I was trying to login through my mobile the error has come that my account is locked and contact support
- I have also received an email from [protected]@jungleerummy.com saying
We would like to inform you that your Junglee Rummy account has been locked due to the suspicious activity performed by you on the platform as per our internal policies your account balance has been frozen.
- I have replied to them several times to convince my side but in they are giving the reasons for their algorithms and saying suspicious activity is detected by our algorithms.
-I have just played games as usual and not even tried to change any app settings but still surprisingly and suddenly my account is locked by giving completely wrong reasons.

It's my humble request to rummy circle to unlock my account as it is locked for very unfair and wrong reasons those are not even 1% true.

I have attached my adhar card for your reference
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Dec 21, 2022
Complaint marked as Resolved 
Junglee Rummy Team has unlocked my account. I am very thankful to them. It is a genuine platform
Junglee Rummy customer support has been notified about the posted complaint.
Complaint comments 


"Dear User,

Thank you for reaching out to Junglee Rummy.

This is in reference to your concern related to your Junglee Rummy account. Request you to share your Junglee Rummy username with us for our team to work on your concern.

Rest assured we will be happy to assist you.

Team - Junglee Rummy"

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