[Resolved]  Junglee Rummy — very very fraud company

Dec 06, 2017

Junglee Rummy Customer Care's response Dear Rajasekar,

Greetings from Junglee Rummy.

We are concerned you feel this way, however, Rummy is a social game and should only be played for entertainment. Please understand that you can anytime switch to free games & tournaments if you feel you are losing too much.

In fact, the terms & conditions you agreed to at the time of registration, you should always follow the responsible gaming policy which specifies that you should never play to chase losses and stop playing it if you are in a losing spree.

Winning and losing is entirely upon the user's skill and strategy in a game and Junglee Rummy is in no way or manner involved in any game. We stress again that Rummy should only be played for entertainment and as such we are not going to let the user play as he's clearly not playing for entertainment.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Additionally, our team tried calling you to resolve your queries, however, could not get through. You are requested to give us a convenient time to speak to you along with your alternate contact number if any. Your association with our website is valuable for us.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 15, 2017

Junglee Rummy Customer Care's response Dear Rajasekar,

Greetings from Junglee Rummy.

We are really concerned about this and would like to categorically state that we do not have/employ site players and it is against our policy. Junglee Rummy is a leading rummy website and we take fair-play on our site very seriously.

Please be assured that you are playing against another individual just like yourself.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. In case you feel a customer is not following our terms & conditions, you may report the games & usernames to us and we will get back to you with the investigation report.

Also, we'd like to inform that as we are RNG certified there is no manual intervention in card distribution. If you are loosing against a player that only means he is able to strategize his games better. We always request our customers to follow the responsible gaming policy which specifies that you should never play to chase losses and stop playing it if you are on a losing spree. That is why we give all our players the option of free games and tournaments.

Further, we did forward your request to investigate the user "vijaysha" and found he is playing fair games. Again, we would reiterate that there is no manual intervention in card distribution as we are RNG certified - https://www.jungleerummy.com/certification

Additionally, we would request you to kindly share your contact details in case you wish to speak to us. Otherwise, we will abide by your request not to contact you regarding the same.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com