[Resolved] Junglee Rummy — withdrawal issue

janigul

from Ponnur, Andhra Pradesh

Address:	New Delhi, Delhi, 110027
Website:	www.junglerummy.com

Hi jungleerummy,
Now another issue going with you i made withdraw on 26 oct 2017 but it gone underverfication now support team asking for proof deposit but i dont have proof for money that money i borrowed from other person support team told that atleast that person send mail to support team to process to withdraw but it cant happen he dont send so support team told otherwise we cant help you whats hurt me i am playing from 2013 feb my total deposits above 3 lakhs and my total withdraws 2lakhs only i dont know whats going on but you never questioned with playing with lakhs here now i dont hve proof for 3800rs/- you hold withdraws look all details i am the same person i am the person have same account if you send money the money go back same account from last 3 years you sending money why proof now but what i think is that i complainted against you so, happening this right so you paying back right if you made withdraw i am happy otherwise another 3 digit number added to my account in loss section 5 digut number that’s it man look they saying i don’t play enough games but i am following what support team told so far if i win some amount they said withdraw my money play with winnings i have done same but now saying not enough games all rules changed right sir, i am star think i wrote complaint against you but support team told we cant do that so i write this maybe you guys help this old player or kick from your site now ball in your hands how you play with me
Thanks

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Nov 2, 2017

Complaint marked as Resolved

thanks daatu garu helping asap sorry for this complaint please support team give clarity on problems once again thanks dattu

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

We checked that you did place a withdrawal request on Oct 26th and as you mentioned it went under verification. Since you are an old player of our website you already understand that Junglee Rummy takes fairness on the website very seriously hence, your withdrawal request went under verification as per the periodic checks conducted by our Risk Management team.

For the verification of your account, our team additionally requested you for the deposit proofs as we observed that you had placed a withdrawal request which was against our "Deposit-Withdrawal Policy". Please note that as mentioned in our terms & conditions we may request for additional proofs and the only intention is that we promote Fair Play on our website. This is for the security and in the best interest of our players.

As you said, you do not have a deposit proof and as mentioned by You that the money did not belong to you, please understand that we don't promote such deposits on our website. It is also mentioned in our terms & conditions - https://www.jungleerummy.com/termsofservice. You have always been a valuable player for us, however, the terms & conditions of our website are same for all our players.

Please understand that your complaint against us on this forum is separate from us processing your withdrawal requests. Our Team is still giving you the same customer service as before. Also, you too agreed that you did not have the proofs of deposit of specific transactions which makes it mandatory for us to hold your requests till we can verify the source of deposit made to your account.

You are always allowed to withdraw your winnings, however, your gameplay, deposits & withdrawals have to comply with the website rules given on https://www.jungleerummy.com/termsofservice

As of now, basis the deposit proofs submitted by you - necessary action was taken on your withdrawal request and same was informed to you in response to your email sent from your registered email-id to [protected]@jungleerummy.com

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Your association with our website is valuable for us and we would continue giving you the best customer service at all times.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com