[Resolved] JungleeRummy.com — fraudulent activities | |||
Hello, I have been playing rummy from 20 years and has mastered all the skills in this area. But this site has proved that all the skills are in vain when the cards are being controlled. I won some amount day before yesterday, withdrew that and then left with 1140 rupees in my rummy account. Not surprised, i lost that money and it was obvious that i would loose that money if i have raised any withdrawal request. Thereafter, i had no money in rummy account. I was happy to make a profit of 2650/-. I thought it would do no harm if i deposit 1000 from my profit and i did the same. I lost 1000. I got a little tense. But still i was in 1650 profit. I deposited 1000 more again, but lost that also continuously. Now profit was 650. I deposited 650. I lost that also. The profit i am talking is of one week only. However, i have lost only earlier. Now, i was at par. I deposited 1000 again from my account. I lost that. I got nervous, i deposited 1000 more and i lost that also. This was the limit. But i thought to give one more try and thought i will play carefully. I deposited 1000 more. I played very carefully, i dropped the games even i have jokers but no life. I kept on dropping. But at one stage, i could not drop such game coz would get eliminated. I played. I lost. I was out of my senses then. The morning was good but the night had been worst. In total i have lost 3000 money[protected] and i believe this money will be credited to my jungle rummy account today only. Observations:- 1. You withdraw your money, you will loose the balance which is left in your account. 2. You cancel your withdrawal, you will loose the amount. 3. You get many jokers but no life, don't play, it is their trap to make you play. 4. There are site players (Bots) and they wont let you win even if you the best rummy player in this world. Conclusion:- There is no difference between this and match fixing. You have some of your players, you know the outcome. Games are fixed. Was this information helpful? | |||
Sep 29, 2017 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Aug 25, 2017 Junglee Rummy Customer Care's response Dear Imran, Greetings from Junglee Rummy. Rummy is a game of skill and should be played only as a mode of entertainment. Our Site is RNG certified which means that there is no manual intervention in card distribution. You may go through our certification on the below link: https://www.jungleerummy.com/certification Please note that per our terms of service that you agreed to during registration, it is every players sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. You may participate in daily free tournaments and win cash prizes which can be withdrawn. You need to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree. https://www.jungleerummy.com/responsiblegaming We would like to re-iterate that Rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. Also, note that placing and canceling withdrawal requests is nowhere related to the games you play on our site. As already mentioned we are RNG certified and there is and cannot be any manual intervention in card distribution. Since card distribution cannot be controlled or predicted there is no way which allows fixing the games. All players playing cash games on our website are real players like you and moreover, employees of Junglee Rummy are not allowed to play games on the website. Basis your email sent to [protected]@jungleerummy.com on 24th August - your account has been deactivated. Our team did try calling you multiple times since 9th August however we could not get in touch with you on your registered mobile number. We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility. Thank you for your time! Team Junglee Rummy +[protected]Mon-Sat 10:00 AM to 7:00 PM) Email: [protected]@jungleerummy.com Verified Support Aug 29, 2017 Junglee Rummy Customer Care's response Dear Imran, Greetings from Junglee Rummy. We'd like to inform that refunds may be possible where you have lost a game due in case there is an issue at out end, however, in case you lose a game genuinely against your opponents refunds can't be extended as the winnings of the game are credited to the winner. Also, as per our terms & conditions, we will not be able to discuss your friend's account with you. However. be assured that we treat all our customers equally. We did listen to the conversations you had with our team and requested you not to cancel your withdrawal requests as we promote all our customers to withdraw their winnings and keep a check on how much they are losing. As suggested before the same has been mentioned in our responsible gaming policy on the below link: https://www.jungleerummy.com/responsiblegaming Our team tried to get in touch with you multiple times, however, could not get through. We request that you share your alternate contact number on the emails we sent to you on your registered email-id or send us a new email on [protected]@jungleerummy.com with your contact number and a convenient time to talk to you. Thank you for your time! Team Junglee Rummy +[protected]Mon-Sat 10:00 AM to 7:00 PM) Email: [protected]@jungleerummy.com | |||
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