Just Bake — bad service of 27th main, hsr sector 1 just bake

I had been a regular costumer of hsr sector 1 just bake with an yearly purchase of 3 cakes on an average and had been extremely satisfied with the service. However recently the management got changed and was perplexed to see the kind of service when i went to place the order. The guys managing it doesn't have an idea on date, month and even year. They don't have an idea on the flavours and combination of the cake. The previous guys used to answer all our queries and even suggest good combination. The current guys are engaged with their phone and not bothered to address to the costumers. Somehow of trust that i had gained during the past few years, i placed the order.
The cake was of 4kg that charged me 5k. It was supposed to be delivered on saturday (15.9.2018) at 4.00pm. It was a customised cake and had clearly mentioned to take out the existing name and replace it with my son's name.
The cake was delivered at 6.45 after many followup. It had the same name that i showed in the picture and my son's name was not there. The cake was so soggy and not worth even of 1000 rs.
None of the friends liked it and all gave a bad feedback. I had actually got new costumers to this just bake because of the lovely cakes they used to provide, however it's sad to say that the current management have lost many costumers from my side. Late delivery spoiled the entire party and i feel by supplying such bad cake and it's exorbitant pricing is just looting customers. Totally unsatisfied with just bake, hsr sector 1. The money loss, untimely delivery and spoiling the party should be compensated.