JustDial.com — Activated Package is way different than Promised Package

Address:198/44 B, Ramesh Market, East Of Kailash

This is regarding my listing with Justdial company. Their sales person name - Mr. Mayank Narula, visited my office many times and offered me to purchase their services. He mentioned that the amount I will pay will be available in my account to buy leads and company will take total amount in installments. he mentioned if you dont like services you can stop the services immediately.

Now since the package has started, I have been complaining to Justdial and mr Mayank to visit and solve the problems I am facing. It's been more than 20 days no one has visited.

The issues are -
1. Leads whatever are coming, the amount is getting deducted automatically.
2. one installment was paid online and Mr Mayank said once the balance for this is over then you will receive the link to pay second installment. Whereas second installment has been debited automatically.
3. leads what I am getting, all are irrelevant.
4. I have been chasing them to resolve the problem, they are not coming to office or helping out.
I have all the call recordings and emails to justify the same.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2021
JustDial.com Customer Care's response
Hi Gunpreet,

We are sorry to hear that you have a concern in your contract.

Please write a line along with your registered contact number at [protected]@justdial.com or call our customer care number [protected] so we can check what exactly happened & revert back to you.

Regards,
Team Justdial
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