JustDial.com — Complete services still not provided | |||
Dear Suhani Ji/ Bijay Ji, First of all, we would like to thank you for introducing JustDial to us. However, we are not satisfied with the services provided. Moreover, the complete package of services is still not delivered. Kindly read below the filling issues being faced by us and we request you to kindly acknowledge the same or else kindly issue us a full refund: 1) We had asked for GST invoice and mentioned our company name as ABC DIARIES. However, no bill has yet been received in the company's name. Kindly issue us the rectified invoice soon as we have to find GST on that. 2) Our listing is still not active is various categories which we requested for. Example: In Video Categories, we see ourselves in 4th number. We presume that the First slot is already booked. However, the second and third are not even from our state. Few Categories: Wedding Video Shooting Services, Pre Wedding Video Services, etc 3) Our mobile numbers are still not visible on the listing. There is a dummy JustDial number. We do not wish the number to be present there. We request you to kindly update our numbers. 4) The verified and trust seal is still not active/ visible on our listing. Kindly activate it at the earliest. 5) We do not get notification if there is any lead. We have to login and check our listing to see whether there is any lead or not. The leads received till now are all irrelevant and not pertains to our business. There is no option to mark it as irrelevant. 6) We have the free listing since 2 years and it was running the same way as now. We do not see any use of paying and upgrading to paid listing. We spoke with both of you yesterday. You confirmed to resolve the issue. However, till now our issues are unresolved. We once again request you, to either solve all of the issues at the earliest else kindly issue us our refund at the earliest. Regards, Kousika Sahoo, Director ABC DIARIES PRODUCTION HOUSE PRIVATE LIMITED. 1st Floor, Koshala Honda, Panposh Road, CIVIL Township, Rourkela - 769004 Billing Date: 13.03.2021 Invoice No: OR0321RC80953625 Was this information helpful? | |||
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JustDial.com customer support has been notified about the posted complaint. Verified Support Mar 29, 2021 JustDial.com Customer Care's response Hi Kousika, We are sorry to hear that you have a concern in your contract. We have forwarded your request to our concerned specialist department and you will be contacted shortly. You can always get in touch with us on [protected]@justdial.com or our customer care number [protected] Regards, Team Justdial. | |||
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+91 88 88 888888
+91 22 6160 7080
+91 22 6677 9999
Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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Thanks for contacting us. However, your reply does not solve the issue. We have not received the service as promised. The same email had also been sent to the marketing team. However, no response has been received yet. We feel as if we are cheated by Just Dial. Kindly resolve all the 5 issues mentioned in the trail email else kindly refund our hard-earned money. Kindly remove the special number at the earliest and mention the number provided by our team. The verified and trust seal is still not active/ visible on our listing. Kindly activate it at the earliest.
Regards,
Kousika Sahoo