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[Resolved] — fraud and fake commitments - 2 (it's been over 1 month and still the problem not resolved.)

Before reading this go through my first complaint and you will understand where it started from -

Justdial team,

I guess it was my mistake to choose justdial over others to promote my business in kolkata. I am now frustrated, irritated, baffled & disappointed with the brand and their after sales service.

I have been using just dial services since 2014 & trust me i have never felt so cheated but with the kind of services & commitments just dial executives are providing are down below to the fraud & cheaters.

So far it was only the executives who were making fake commitments & excuses but now the managers are also on the list and following the same trend.

27th december 2018 - the first time when i have narrated the problem i was facing and how the justdial sales team have segregated my funds and converted it into lower value package.

Proposal for fixed position (6 months tenure) - 1, 16, 825 inr
Monthly payment details - 19, 742 inr
I have also attached the proposal file in this email for proper reference.

When i have converted my pdg to rotational package i have used the pdg services for only 1 month & 16 days prior to it and mrs. Nargis updated me that my converted amount is only 22, 000 - 23, 000 inr for the rest of my tenure. Which is actually 23000 inr divided into 4 months & 14 days (Duration left for my tenure).

After my first email, i have received a call from mr. Prosenjit paul and he said that the manager is on the line and wants to discuss the same with me. I don't remember the name of the manager but it was i guess mr. Kunal from the kolkata office.

The gentleman said - sir i am really sorry for the inconvenience caused to you and i know there was a problem from our end. I assure you that on saturday i. E. (29.12.2018) you will receive an email that the problem is resolved and the amount that has been deducted unnecessarily is added to your account and proper distribution of funds will be done for your existing tenure.

Since that day till now i. E 28.01.2019 i am still waiting for the email and continuously following up with mr. Prosenjit paul on the same. Every time i call him, he always comes up with an excuse (Sir the overdraft has been released to your account and now we are just waiting for the support team to activate it; sir it is taking a bit time just give me 48 hrs; i was not available sir please give me 1 week time etc. Etc.) and each time he commits me with a new date. It's been a month now & the problem has not been resolved between, i have received a call from the support team of just dial and they asked the same questions and once again the same commitment (The fake commitment).

I don't know how to handle this problem, do i have to keep a calendar for you all or should i recruit manpower whose job role will be calling up the support team and keep on asking the status?

Why is it taking so long time?

Why just dial people can't meet their commitments?

Is there really a quality check in the organization or whatever email we as a user write is just a waste of our time?

I said in the earlier email very clearly (I would request to the person who is capable enough to resolve the problem to kindly resolve it on an urgent note. Either you end the service and refund back the amount or i need a proper distribution & allocation of my funds to the remaining tenure.) but i don't think our email even bothers you.

I would request you to please stop my services and refund back the amount as i don't want to work with this unethical organization. I don't have any more patience & time to waste over these emails and follow-ups.

Complaint marked as Resolved Mar 2, 2019

Complaint Status

[Jan 28, 2019] customer support has been notified about the posted complaint.
Verified Support Customer Care's response Jan 29, 2019 Hello Esta Global,

We regret the inconvenience it has caused you. Your concern is already in follow-up with our team and will be resolved soon.

For any queries, you can always get in touch with us on [protected] or call on our customer care number [protected]

Team Justdial
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