JustDial.com — MCycloid Contract Expiry with Just Dial

Hi,

This is Mudassir from mCycloid.
Our company is registered on Just dial since Feb, this year. We have deposited INR 25, 000 on the guaranteed lead generation model. So far we have received 232 leads and none of them have been relevant to us.

My account on just dial had a balance of rupees 23200 in April second week.

I have received a mail from just dial saying that our campaign contract is about to expire in the next 28 days and has to be renewed for continued service.

Two things here as per the invoice and the plan we have opted for with JD,

1. The contract is for 12 months and it's been only four months so far.
2. No sufficient and irrelevant leads; and no passbook option to check on the balance on the JD app from past 25 days.

I have been contacting JD team through all means from the past 25 days on this.

We have received no good support on this. Pathetic support.

Never expected this from a company like Just Dial. Would never like to be associated with JD if this continues so.
Kindly help๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
May 21, 2021
JustDial.com Customer Care's response
Hi Mudassir,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
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