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JustDial.com — Not stopping ecs even after repeated requests

My ECS of Rs. 899 was going on for more than 3 years. But when my business collapsed due to pandemic i contacted justdial customer care to stop ecs. So they provided link for stop ecs. I followed the process, i even got the message from them that they have accepted my request and ecs will stop after 3 month notice period. More than 4 months have passed now but justdial have not stopped my ecs yet even after repeated requests. Justdial is fraud. Plz check the attached image. I also tried calling them after 3-4 months as they were not stopping ecs even after notice period. If they dont act fast i will take legal action against them
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2021
JustDial.com Customer Care's response
"Hello Anupam,

We are sorry to hear that you have a concern in your contract.

Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you.

Regards,
Team Justdial."
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