JustDial.com — Not taking my request to update the phone number

DwayneViegas

from Mumbai, Maharashtra

Dec 16, 2021

Address:

Shop no 04/ Building A1, Shanti Vihar, Near Hardik Palace, Station Rd, Mira Rd (E) 401107

Hi, I have been calling JustDial for the past 2&1/2 to 3 months just for 1 simple update. I wanted to remove [protected] from the justdial portal and update 5 different new numbers. I have given all the numbers to them and the next time I call them, there is no notes to claim that I called them. I'm going to do this on this portal once again. Hopefully, this works. The 5 numbers that I wanted to update are as follows. [protected], [protected], [protected], [protected] & [protected].

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JustDial.com customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

JustDial.com Customer Care's response "Hello Dwayne,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial."

Apr 09, 2022

Updated by DwayneViegas Hi,
This is Dwayne Viegas with Smart Employment Services. This is to inform you, After multiple complains and follow up our issue is not resolved.

We had taken your service last year, but the services was discontinued within 14 days by Jusdial (Without informing us). After a year when we connected with JustDial and we was told that the service was discontinued cause certain documents was not submitted by us. My question is :
1) Why were we not informed about the disconnection of the service?
2) Payment was taken but service was not granted, and no refund. May I know why?
After we got in touch with 1 of your agents, As per him, he asked to make a payment. We did the payment as asked and the payment cleared from our end. Still no service. When I called him, he said will look into it. Its been 3 days and he aint answering my calls. Pls take this email seriously. I have also attached the image as proof that shows the last leeds date.