JustDial.com — Rent Agreement Vendor recommended is fraud

I requested Just Dial to assist me with companies that provided Rent Agreement Services on 15th Jun 2022.

They recommended me a fraudulent person/ company- Kulkarni Rent Agreement Services.
Aniruddha Kulkarni visited my house on 16th Jun 2022 and collected the documents and assured that the rent agreement would be done in a couple of hours. I made the payment based on Just Dial's recommendation and Aniruddha's assurance.

After the payment was transferred, Aniruddha has not responded to my calls for the last 5 days. He has also not shared / submitted the rent agreement as promised.

I called Just Dial on [protected] and requested for a call transferred to Complaint department but it has not happened. Rather one of the person suggested that he was the person who can handle my complaint and tried to fool me. When I insisted on transferring the call to complaint department he disconnected the call.

What kind of fraud people does Just Dial recommend?
For this vendor, there was a similar complaint raised last month but this Vendor was still recommended to me? I am registering a police complaint and including Just Dial since they recommended this fraudulent vendor. I have the required evidence to prove my genuine case.

Very unprofessional service from Just Dial team.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2022
JustDial.com Customer Care's response
Hello Shrinivas,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
Jun 24, 2022
Updated by shrinikam
I have already contacted Just Dial multiple times but there is no resolution provided. The fraudulent vendor still gets advertised and referred to genuine customers. Also I have not received any refund or not received submitted rent agreement document.

The above is just a standard response that I get from Just Dial without any resolution. I will keep other genuine customers updated via different forums so that they are not duped while I take legal action against Just Dial and the vendor.
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