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JustDial.com — Sales & Leads Fraud

Hi Team,

This is in regards to the package I have taken in Just Dial. I have an account with you in the name of 25th Hour auto service Pvt Ltd. I had called the Justdial team to go ahead change the name of the details in the same account and get the account activated, details to change the account details was due to Lockdown and financial loss.

One of the agent name Ganesh Priya has carried forward this case and told will get this done, all of a sudden in a 2 days after multiple follows I got a call from other agent from a personal number and started to give information stating this cannot be done. We need to open a new contract, then the agent did not even visit my place took all the details over the phone and opened the account and activated the account and I had clearly told will not pay the 1st ECS amount if I don't get any leads.

I have done payment of about 4720 + 118 rs for the contract to get activated now as I follow up with the same person for the lead he is now saying me to pay 1 st ECS and is using sales techniques to pay and upgrade the plan to make sure I would get leads.

If I had paid a certain amount I should have got leads to the amount I have paid, but the agent was very polite in explaining and telling bad about the company stating the company have changed the plan they do this all time so this is my personal suggestion go with a non-ECS plan pay a certain 30, 000 amount and then he promises he would get leads.

Now there are bounces charges in my account within 5 Working days of my initial payment did not even start my business and take money out of it.

This is frustrating and seriously I can see they are doing fraud and cheating customers. I want to get my Contract activated and get leads for the money I paid and the bounces charges to be refunded which are 350rs.

I can take this further through the court and am ready to spend a good amount of money to defame the company for what has happened to me, but before I do this I have come to this place to get a solution for the accounts have in Just dial.

I need my accounts and my contracts with Justdial active with the proper leads flowing in for the money paid.

Please do the needful

Regards,
Paul
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2021
JustDial.com Customer Care's response
"Hello Paul,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial."
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    JustDial.com Phone
    +91 88 88 888888
    +91 22 6160 7080
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    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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