JustDial.com — Termination of contract - Reason being False Commitment - Discontinue the service -Stop ECS reg

Last october 2021, A person from justdial ( Mr .Vignesh with Phone number [protected]) visited me and made me get a 1 year contract with justdial to avail their services . He told me after One year, No ECS will be Deducted . Also he told me I can cancel the contract anytime after 6 month payments .

So I paid him Rs.3, 540/- on 25th October 2021 and after that till september 2022, I have been paying ECS of Rs.1, 770/-.

In the meantime after 6 month payment, I opted to cancel the services many times via justdial app .And a lady called me in regards to this, and spoke to convince me, but i told i want to cancel my services and then she told me they service will be cancelled in 3 months, but didnt get cancelled .

Even now in the month september 2022, i opted to cancel the service, Stop ECS request 3 times, But each time after a day i give stop ECS request, i received the message from justdial as 'Dear Customer, As per our recent discussion & agreement terms, your ECS stands continued. We look forward to having a strong business relationship in days to come. Regards Justdial'
But the True fact is no one called me from justdial, but they have falsely mentioned it as they have discussed it with me . (I can provide the call register in regards to this )

Even if I call Vignesh (The marketing manager who visited me for the first time with Ph no.[protected]) he tells me, you can call [protected] and tell the fact of a one year contract and stop ECS problem, so that they will cancel immediately . ( I can give call record of this )

Also another person calls me from Justdial and tells i have unutilsied balance of Rs.20000 /-( Rough figure ) in my justdial account and asks me to pay another Rs.5000( * Rough Figure ) for upgrading the plan, so that he will help to cancel the ECS immediately . He also tells me that No one will cancel the ECS with justdial without staff support . ( I also have a call record in regards to this ) . From this call, it's understable that if I pay Rs.5000 they will cancel the ECS of Rs.1770/, otherwise their customers have to pay the ECS till their death.

So I am writing this mail, So that Justdial will cancel my ECS with immediate Effect and stop this Nonsense of Cheating.

Terminate of contract for the Reason being False Commitment from justdial, So Discontinue the service immediately and stop ECS.

Please consider this as my final written statement request and cancel the service with immediate effect . Or if 3 months notice is required, treat this as written notice for the same .

Otherwise As a person affected because of you, I may take Legal action in Consumer Court with all available proof with me to cancel the services with Costs incurred for legal action and compensation for mental agony and recovery o[censored]nutilized cash balance available with you .

Because of my very poor Financial Condition i have no other choice but consumer court to escape from a 'money snake people' like you . ( sorry for my words - Tried gently many times, i can't tolerate justdial)

Please relieve me from your ECS.

I humbly request to cancel all services of mine with you and stop deducting money from my bank account. Please.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2022
JustDial.com Customer Care's response
Hello Karpagam,

We are sorry to hear that you have a concern in your contract.

Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you.

Regards,
Team Justdial.
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