JustDial.com — Unethical way of doing sales

Address:https://www.google.com/maps/place/Sabsun+Clay+Stores/@13.0993159,77.5836315,17z/data=!3m1!4b1!4m5!3m4!1s0x3bae23a3cda96cf7:0x72b52e1f8382989a!8m2!3d13
Website:www.justdial.com

Name - Shruthi Thakkar

Contact - [protected]

We run a company that sells clay construction materials.
Upon signing up for free on Justdial, a salesman walked into our company promoting a service by Justdial, that would provide us with leads for our Business.

The service was sold by calling it a 'trial period' of minimum 3 months that the company provides. When we wanted to suspend the service, the justdial representatives told us that this was a 1 year plan and we are on ECS payment. After a long heated argument with their salesman and company representatives, they have agreed to suspend the service and and holding the balance amount since they don't provide refunds.

We have been yelled at, by most of the leads that were provided by Justdial and caused one of our sales persons to leave in the first 10 days o[censored]sing their service. Their provided leads are generated when someone looks for something on justdial. Justdial accesses their information and the same is being shared with companies like us as leads.
These leads have yelled and abused us saying that we are using their contact illegally.
Our business counterparts and acquaintances have experienced something similar with Justdial and demand a solution for the same.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2022
JustDial.com Customer Care's response
Hello Shruti,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
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