[Resolved]  Justdial — Deficiency in Service and poor Customer Care Support

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.justdial.com

Respected Sir/Mam
My Complaint is under showeth:

1. I Ankur Popli am running a contract with JustDial with the firm name AKay Car Cleaning Services from the last 1.5 year approximately. I am the Sole Propritor of the firm.

2. As due to some reasons i am unable to run my business so I tried to contact JustDial from the last 15 days approx. On the below mobile numbers [protected], [protected] & [protected]. But everytime i spoke to customer Care executive they said "Our Concerned Department is Not available. We have arranged a call back for you." And sometimes they put the call on hold for 7-8 minutes and never retreived. But i hadn't received any call in approx 10 days. I have recorded every conversations in my mobile.

3. On 20th/ August/2016 as my ECS hit my account I somehow managed to talk to concerned departent after many efforts and after trying 8-10 times on Justdial contact number and I registered my request for stopping ECS to Miss Jyoti.

4. On 24th/August/2016 I have received a call at about 3.28 pm from mobile number [protected] from JustDial Miss Jyoti was speaking on the call on the behalf of Just Dial. She told me that i have received rewiews from our management they are saying that you are still running your business so your request for Stopping ECS is rejected and as you signed our contract go to your copy of contract and check you are not supposed to stop the ECS without prior notice of 3 months so I Am forwarding tour request and after 3 months you can Call me on [protected] and 2517 is your extension number.

5. I request the Justdial to stop my ECS immediately.

Thinking for a positive response.
Yours thankfully

Ankur Popli
[protected]
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Jan 15, 2018
Complaint marked as Resolved 
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2017
JustDial.com Customer Care's response
Hi,

For any further query you can always contact our customer service team on [protected]

Team JD
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