[Resolved]  JustDial.com — account still not activated

Address:

Thane, Maharashtra, 400604

To Whom So Ever It May Concern

Dear Team,
My name is Rajeev Kini, and I have made the payment of Rs.15000/- to Mr.Deepak Thakur & Ms. Ruchita Kadam for my advertisement with the name Dexter Pet Boarding And Holiday Homes.

However it’s more then 36 Hrs now that my advertisement is still not activated. I tried to speak to multiple people on your customer care no[protected].

I spoke to Nenith(TL), Vitthal, Priyanka (TL) & somebody from customer care I don’t recollect his name, about this problem.

But I was surprised to understand that you’ll dont have any process of generating service request Number.

My call was transferred multiple times to some customer care department but it was not connected for some 25 mints.

I wasted all my energy in just reaching the right department, and that too without getting any service request number.

Is this the way you’ll deal with first time customers ? Your team don’t even have courtesy to call back. So far the issue is opened and I am yet to get the feedback from your department.

Ms.Priyanka, told that she cannot give me any nodal officers contact number & name where I can escalate this issue. And she told me I have to follow the same ordeal & if I am lucky I might get connected to the customer care & I should call them during working hours only.

To the one whom is reading this message, If there is some shame or courtesy left in you, kindly get my issue resolved & arrange a call back for me.

Mr. Bacchan should be publicaly SHAMED for doing your advertisement. If my account fails to get activated max by tmw, I have to go to social media & consumer court for getting the issue addressed.

RK