[Resolved]  JustDial.com — after sale service is bad

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:	justdial.com

We bought the service with platinum membership.. Sales person was very responsive previously... His name is aakash arora but as soon as he got the money (30k), behavior is changed, whenever we call with some issue he says 'i will call you back in 30 min' and 30 minutes never finished :). Our contract clearly mentioned about few keywords but later we found that few of them never added in their search. Moreover they changed the city in description so we never got searched by relevant clients. Their search never worked correctly for the keywords we paid the huge amount. Thanks to our s/w development background we could figured out... Now after calling customer support, that person gave me the reason why their search not working is 'fault' and he said that he is refreshing the contract. When i asked that who will make sure that this fault will not come again in few days, he said you need to check every day in app whether it's giving right results or not... Really guys, are you saying that customer needs to do quality checking for justdial.. Total waste of time and money. Initially you will get good search results but as soon as few weeks passes your business is not searchable in the system as they change the description, keywords for which you paid them. Sales guy will never respond you.. Customer service can't help you to fix the system. I wish there is some 0 or negative rating button here to choose. Not going to renew it or recommend anyone.