JustDial.com — After so many request they don't stop my ECS

Address:

Ahmedabad

Dear sir,

We are registered member of justdial and paying rs.2950/- every month since 2018.

Because of this corona, our office was closed before 2 months and we are education provider so i don’t think, the classes will be started soon. So i requested justdial executive whose name is bhavesh who had registered me in justdial that to stop my ecs until the situation will be better but he didn’t do that and one instalment was deducted from my account last month. We don’t have money for basic expenses so how can we pay and also in this lockdown there is no need of advertisement service.
After that he asked me to send an email then i sent him an email again to stop my ecs but he said i have forwarded your email and next month it would be stooped.
I have no enough amount in my account and ecs continuously hits my account so my credit will be spoiled in the bank.

I also complained on customer care number twice but he didn’t do anything and he didn’t even give me complain number. He said that the company doesn’t have enough staff so we can’t stop it so where should we go to stop the service.

When the company wants business from us, company gives us all commitments and now in this difficult situation they don’t even answer their customer properly.

I, kindly request you to take necessary steps as soon as possible.

Thanking you