[Resolved]  JustDial.com — cheated by just dial employees

Address:

Mumbai City, Maharashtra, 400017

Good day gentlemen,
Greetings,

My company name is mr. Solth and my registered mobile # [protected]. I actually belong to tamil nadu and for the business purpose i came to mumbai. First time when i approach the just dial employee to start up my business with just dial she required my mumbai based documentation such bank cheque, aadhar card and pan card. All my documents are based in tamil nadu as i told her and she said "no worries get some one's documents whose documents based in mumbai". After long struggle one of the strange person came to help me. I received his documents with the cheque 3540k and submitted to the just dial field executive and within one week my business was started up greatly. My business was rapidly developed and i was so happy with just dial.in end of the entire month contract i called mrs. Isha # [protected] to renew my another month contract (Till yesterday they didn't even explain ecs amount will be deduct from the account). Unfortunately the person who was helped me in first time to given his documents and cheque, he went to his hometown in tamil nadu. This is why i asked her shall i give another person's cheque with mumbai based documents for the next month contract. She said "okay no problem you can give".in next day 08/01/2018 she sent a just dial field executive to collect cheque and documents. His name is mr. Sahil khan # [protected]. He verified the documents and received it. By the time also i asked him "if there any problem to give the other person's cheque and documents please tell me". He said "no problem i will take care of everything your business will be activated after cleared the cheque". After that within 3 to 4 days my cheque was cleared and just dial took the money from the account. Even though my business was not started up. When i asked mrs. Isha and mr. Sahil they said "your documents are not sufficient you have to provide the person (Mr. Nelson) who was given his documents in first time". I clearly said that person is not in mumbai and he went to tamil nadu this is why i confirmed you in before i had given another person's cheque and documents. If the documents are not proper why did they collect the cheque and documents..??? If the documents are not sufficient why did the cleared my cheque and took money..??? Is it my mistake..??? After long conversation mr. Sahil asked my own aadhar card and passport copy as well as i sent to him. Whenever i called them (Mrs. Isha and mr. Sahil) both were lying without shy by saying words "sir end of the day before your business will be activated don't worry" since the day my cheque was cleared. Then they said we need only mr. Nelson's aadhar card once we receive his aadhar card we will activate your business within one hour. And finally mr. Nelson came back to mumbai and i got his aadhar card and sent it to mr. Isha and mr. Sahil thru what's up. As they said my business was activated yesterday (24/01/2018) evening. Within a few hour i received a sms from just dial that "your monthly ecs amount of rs.3540 is due to be deducted on 27/01/2018 from mr. Nelson's account". I got massive shock and i called mr. Sahil why are you going to deduct money from mr. Nelson's account? And i paid 3540k on 08/01/2018 and my business activated a few hours before only. They are not give any proper explanation at all. This is why i am sending mail to you sir. Basically i am from tamil nadu, i am very poor in hindi, i came to mumbai a few months before only. I have none other option to complain. Because they are only saying lie, lie, lie. They did not explain about the contract and anything. Whenever i ask something they were saying only "okay sir no problem i will take care". Atlast i lost 3540k for mrs. Isha and mr. Sahil's mistake. Mother promise i don't have money sir. I was so happy and hope with just dial. Because i got a good benefits thru just dial. This is why i paid again for the next month to renew my contract. Now i am so fed up with just dial. Your peoples are pushing me to depression mood. Full of tension. I have no words to explain how much mentally i am getting torture by just dial. This is really a emotional torture. I don't have money then how could i give 3540k again without getting my business. Also the person (Mr. Nelson) who helped me in first time by giving his documents for me to just dial he is stranger actually. I asked him a help and he did. Now as i receive the sms from just dial they are going to deduct 3540k from his account on 27/01/2018. If there is no money my business will be deactivated. What to do sir..?? I am helpless. I am so depressed. Even i don't know much hindi then how can i survive in mumbai. I have already been traumatized. Your peoples giving me a huge mental torture. I can't tolerate it. Please do the needful sir. Your earliest action in this regard will be immense valued.

Best regards,
Kathiravan velsamy nadar.