JustDial.com — Complain against non responsiveness of the customer care services

Anubhab Services, Central Balia, Model Town...providing a servicing and repairing platform for all Home Appliances approached Justdial to strengthen our Customer base firstly through a normal package.We received a good flow of leads through the channel.By the convicing demonstration and good behaviour of your executives Moumita Guin and Arijit Chowdhury we throught of enhancing our package on a ECS based yearly contract of getting a fixed position in few areas and according to your norms of 3months as down payment and 1month Advanced emi on 22nd of Jan we have cleared all of it.After that 3 consecutive ECS have been deducted on date,
From March, when the critical situation of Covid-19 comes down lockdown for Pan India, we have tried to reach your customer care services for multiple times regarding our queries, campaign, Ecs, no executives turned up for once neither through phone nor through mail..your office have also been closed all through and executives keep on saying they can't help it out till the office reopens.On that from 23March till 16 June 199 leads came to us of which I guarantee of duplicated leads and out of our area reach for about 100 leads, We would bet Justdial to have a check on it...When Pan India got stopped forcefully then why your clients campaign will not stop, is that what Justdial claims of not giving services, and deduction of ECS only for that...Do have a look how much business it gave till date!!
Our Complain is on 25th June 2020, Justdial Executive Renna Nahee called and harassed us of giving all pending ECS along with a bounce charge otherwise her verse is of deactivating the campaign on today only.We asked for a front face meeting with her senior regarding all our queries, firstly she agreed of that and told us of meeting her senior Mr.Ashish Chokhaney, then she (Reena Nagee ) denied the whole thing and swap from arranging so and continued pressuring us for the due payments.Her uncultured behaviour drop down all the good business interactions with Justdial, which is simply not acceptable...we thought of building our venture beleiving Justdial.
Therefore we want a front face communication with your executive along with the full clarification of our queries certainly and it's our Earnest request for a negotiation of adjusting our pending ECS from our down payments because the pandemic situation arises for the Pan India...and we got stuck in it...outherwise we couldn't be able to continue with your systems from our side.
A mail reply is highly solicited regarding our faced issues.
Thanks and regards
Anubhab Services
Anubhab Maity, Subha Bhar,
Central Balia, Model Town.