[Resolved]  JustDial.com — complaint message from puppets picture academy(noida)

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Customer Service Representative,
It is a matter of huge disappointment that i am writing this complaint message to your team JUST DIAL. We have been your customer since last 2 years and we are facing the below two problems again and again -

a) Someone from your branch office named SHASHI (+91-[protected]) spoke to our team regarding address change and some renewal offer on 19th MAY 2018 and since then we have not received any leads from Just dial. Today our team comes to know that out account has been suspended and and payment is showing 0 balance.

b) Our team has been calling JUSTDIAL since last 1 year now asking for a tech support in getting our address change. Every time they say they have changed it but it is never done. They even guided us what was the procedure to change the address and we did the same but again it never changed.

We have been paying for your services and we have never defaulted on the same. I fail to understand is this such a big matter that an address cannot be changed and now our ID has been suspended because of non payment(as per a guy who told us from JustDial)

Please call me on +[protected]. I demand an immediate action and sort my problem out.

ADDRESS -
M10, Second(2nd) Floor, Near Metro Heart Hospital,
Sector - 11, NOIDA (UP)
201301

Deepti Srivastava
Director Marketing/ Admissions
+[protected]