[Resolved]  JustDial.com — complaint regarding cheating and fraud

Just dial has become one of the most fraud-est company who just want to make money by be fooling the people and not providing the services as promised at the time of making a contract. Their so called agents promised a lot at the time of contract, but when complaint to them about the services, they do not talk properly and. I have taken a plan and paid a one time amount for 2 years, but after the one year, i am not satisfied with the services, i asked to terminate the contract and pay the remaining amount which is around 12k, but they refused to refund the balance nd ask me to take a different plan with remaining amount. Now when i am asking them to give a upgraded plan with the remaining amount on monthly basis, they are again refusing it and asking for more money for a year. This is really disgusting and clearly shows that they don't want to either give services to give the money back.

I request consumer forum to take a strict legal action against such company's management.
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Jul 19, 2018
Complaint marked as Resolved 
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2018
JustDial.com Customer Care's response
Dear Sapna,

We are sorry to hear that you have a concern in your contract. Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you.

Team Justdial
Jun 14, 2018
Updated by sapnaguptacs
I already had a lot of calls with your customer care representatives, relationship manager and the agents who deals with me at the time of contract . But all in vain and each of them have their own kind of reply instead of providing a resolution. i have written a mail to [protected]@justdial.com with my concerns but again just a waste of time .
Anyway my contact number is [protected].
Jun 22, 2018
Updated by sapnaguptacs
Just dial again asking to take a new plan and giving reasons to justify themselves . It is not acceptable . They are refusing to transfer the amount for monthly plans now and asking it to take it for 1 year . If its a monthly plan how could they ask to give entire amount for year . If we get good services then only it makes sense to continue with the plan .
I want the forum to take legal action now .
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