JustDial.com — customer service & lead generation issue

Address:Andheri, West, Mumbai, Mumbai City, Maharashtra, 400053

As per the meeting held on 13th aug 2019 the following points were discussed with raghav tare ([protected]@justdial.com & [protected]@gmail.com) (Mobile no. +91 [protected]) ([protected]@justdial.com) but there is no response from jd.

1) the total lead count recorded from jd, stands at 42 leads in last eight months. Counting from jan'19 till 20th august;19 & conversion is big zero
2) the excel sheet shared by jd personnel had mentioned a different total, which included masked leads and duplicate entries.
3) bad customer service provided by raghav tare & team. We are very disappointed with the service of just dial and in future nor we are going to continue with their service nor we will recommend anybody to go for just dial.
5) also discussed, how we are going to recover our investment of rs. 50428/-. Where each lead costed us rs.1200/-, but there were no response from just dial team. We still have 4 months to go because its 1 year contract where jd promised us with good leads from mumbai/navi mumbai/thane.

We have asked for pan india campaign and an extension.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2019
JustDial.com Customer Care's response
Hello Sir/Ma'am,

We are sorry to hear that you have a concern in your contract. Please write a line about it along with your contact number and company name at [protected]@justdial.com and we shall get back to you.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial
Complaint comments 

Comments

Dear sir
our company
shah wines
you hav put wrong mobile telephone numbers
pl remove the same as the numbers are fraud and we do not use mobile numbers
the mobile numbers are fraud and we hav complained to mumbai police
thx

Randip Singh Munjral's reply, Aug 19, 2019
pl change the fraudelent mobile numbers put in our name
shah wines

this is wrong info
Randip Singh Munjral's reply, Aug 19, 2019
we are the owners of shah wines
with telephone numbers
02223427996 and 23427997 only
no mobile numbers

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    +91 88 88 888888
    +91 22 6160 7080
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    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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