[Resolved] Justdial.com — ecs deactivation of company

 
1 Review
India
 Seuli on Dec 16, 2018
Hi had registered and listed my company for 36k package. The ecs are deducted monthly, i wanted to discontinue the service and want to settle down on 15k package. A just dial customer support said to buy new one in 23, 600 rs and your ecs will be stopped automatically. Its been two months my ecs has not stopped yet and i am being penalized for the same and amount get deducted automatically. I call up the guy he doesn't respond to messages n calls anymore. I tried talking to the concerned person they kept telling me it's under process l don't how long this under process thing will happen i have recorded exceutive conversation of stopping ecs if just dial doesn't resolve it asap i will register complain in consumer forum with that recorded clip
Complaint marked as Resolved Jan 18, 2019

Complaint Status


[Dec 16, 2018] JustDial.com customer support has been notified about the posted complaint.
Updated by Seuli, Dec 16, 2018
Pleated ensure I want refund of my deducted invalid ECS money.
Verified Support
JustDial.com Customer Care's response, Dec 18, 2018
Hi Seuli,

We regret the inconvenience it has caused you. Please help us with your company name & registered contact number so we can check and try to set it right for you.
Write to us on [email protected] or call on our customer care number [protected]

Regards,
Team JustDial
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    Justdial.com - ecs deactivation of company