[Resolved]  JustDial.com — False commitment about leads & business

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.justdial.com

We had registered a monthly plan with Just Dial for V-Chitra Ad agency situated in Noida Sector 3 wherein they said that my details would be given to callers asking for the service Gaurav Grover (Sales Executive) asked us to spend 4000 per month for better response + 6900/- for yearly banner then we will send 4-5 relevant leads on daily basis but unfortunately they are not doing the same.

We started to take services from 24th March onwards and till yet we received only 23 Leads in short on daily basis we receive 1.08 lead and to be very honest all are irrelevant most of the leads closed within 5-10 seconds. What kind of filtration they all are using Urban Clap is far more better than Just Dial. I will never suggest anyone to take services from Just Dial. I sent mail to customer care as well till yet they didn't respond even Gaurav Graover (Sales Executive) not picking up my phone from last 1 week.

I don't know why their sales team make false promises in front of clients at the time meeting to achieve their monthly targets I would request you to please take strict action against JD and if possible please ask them to refund my whole amount which is 10995/- I don't wanna take any kind of service from JD.

Thanks
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Jan 13, 2018
Complaint marked as Resolved 
JustDial.com customer support has been notified about the posted complaint.
May 01, 2017
Updated by Amit Chawla88
Hi
I didn't get any fruitful result again Just dial team deduct amount from my bank as i clearly mentioned that i am no more interested in your services.

Also i asked them to refund my amount but no positive revert. Please do the needful JD team else i will publish this complaint across all digital & social media platforms.

Thanks
May 01, 2017
Updated by Amit Chawla88
Hi
I didn't get any fruitful result again Just dial team deduct amount from my bank as i clearly mentioned that i am no more interested in your services.

Also i asked them to refund my amount but no positive revert. Please do the needful JD team else i will publish this complaint across all digital & social media platforms.

Thanks
Amit Chawla
[protected]
Verified Support
Dec 06, 2017
JustDial.com Customer Care's response
Hi,

Your issue was attended.
For any further query you can always contact our customer service team on [protected]

Team JD
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    +91 88 88 888888
    +91 22 6160 7080
    +91 22 6677 9999
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    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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