JustDial.com — false promise of services

Address:Ghaziabad, Uttar Pradesh, 201001

I am taking services of just dial for a long time where we were provided business leads/inquiries according to our choice of keywords and amount paid. The service was provided through 2 ways - 1. An sms sent by just dial to 2 mobile numbers given by us 2. Customers use to call us directly and the call is forwarded by just dial again to 2 mobile numbers given by us.in august, we noticed that suddenly we stopped receiving leads sms on one of our numbers and when we contacted just dial then we received a very simple communication that they have stopped that service without even informing us once causing us massive losses as all our staff members carry basic mobile phones for getting smses from just dial to call their respective leads. For approximately a month, we did not receive any sms of prospective leads on one of our numbers which caused us a loss of more than rs.5 lakh. My question is how can just dial stop a particularly important service to their customers without even informing them once and without taking their approval for the same. I have paid lakhs to just dial for their services and now i want just dial to compensate me for the same. P. S. - they claim that they sent us emails and smses on 31st july informing us of this change. I have more than 10 mobile numbers registered with them and same number of email ids but i did not get a single communication from them regarding the same.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2019
JustDial.com Customer Care's response
Hello Mr. Rahul,

We are sorry to hear that you have a concern in your contract. Please write a line about it along with your contact number and company name at [protected]@justdial.com and we shall get back to you.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial
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