[Resolved]  JustDial.com — improper tone of customer care services

Address:560076
Website:Just Dial

1. I am a serving army officer with 24 years of service. My phone no is [protected] is registered with just dial.
2. Today, (18 april 2018 at about 1:16 pm) i called just dial to find out details of people who can put a readymade cement/concrete compound wall for my house at bannerghatta road, opposite gopalan mall.
3. The lady who attended me had a thick south-indian accent. I stated my requirement and she verified all the details.
4. Then she told me to rate my previous request about karnataka vet & animal fishery science university. I did not understand whether i have to rate the university or the services provided (Phone number).
5. While replying, she used harsh tone which is unbecoming of a lady to a customer. I request that the recorded conversation be scrutinized and appropriate action be taken against her. She has not revealed her name.
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May 23, 2018
Complaint marked as Resolved 
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2018
JustDial.com Customer Care's response
Hi Swaroop,

Incredibly sorry for the trouble. This generally doesn't happen.
We have forwarded your request to our concerned specialist department to look into that matter & to take necessary actions of correction.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Team Justdial.
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    JustDial.com Phone
    +91 88 88 888888
    +91 22 6160 7080
    +91 22 6677 9999
    JustDial.com Address
    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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