JustDial.com — just dial cheats small businesses by not stopping ecs and not giving proper response

Address:

Nagpur, Maharashtra

We had taken just dial services and after been using it for some time wanted to close it.

We informed our relationship manager (Mr. Atul kokardekar but he didnot pick up the calls... (Too busy procuring new business that old ones dont matter much).

We sent a mail on his official mail id on 27 april 2019 to close our services, but we did not receive any communications from just dial...

After continuous calling and mailing both to him and the [protected]@justdial.com on 16 may 2019 we handed over a written application to mr. Atul to process our request. We were informed that the services will close by 30-45 days and no further payments will be collected through ecs.

However ecs charges were collected for june, july and now august...

On contacting the just dial customer care no. With a person from retention team, we were informed that they received the request on 6 july and will accordingly from that date...

We dont understand that this is your internal matter, when you receive the application (That too such delay in this digital age and just dial claiming to be one app service and one does not need other apps...!!!) the issue should have been resolved...