JustDial.com — justdial scammed me off my money I want the full refund

Address:

Tower 1, Room Number 703, 7th Floor, Godrej Waterside Building Sech Bhawan, near College More, DP Block, Sector V, Kolkata, West Bengal 700091, Kolkata, West Bengal, 700091

Respected sir,

This is in reference with my justdial invoice no - WB0120RC20025332, i got a call from one of the representative of justdial Kolkata, telling me about how there is a special package offer for anyone who opts for their justdial package on 28th January, 2020. On 30th January, 2020 she sent a relationship manager Mr. Sudip Dey at my place in kolkata on the pretext of clearing my doubts regarding justdial services. When Sudip started forcing me to subscribe and pay for the package, i told him clearly that i have yet to register my business as there is some problem with ROC. Regarding company registration and there are chances of business not running at all. He assured me that everything will be taken care off and justdial will return all my money if i am unable to start my business or if i will not get the service. I paid justdial for the 'Supreme Pack ‘for 5 years contract with 'JD verified' features. But they were completely Silence instead to give the service after the payment since 31st January, 2020 to 10th February, 2020. In those days several times I contacted to their customer care asking for the refund but they were telling that they forwarded the request to the concern department. However, the concern department never contacted me.
Suddenly they send another invoice (WB0220SN[protected] to me on 10th February, 2020 and started the service on 11th February, 2020 but it has been stopped again on 17th February, 2020. In between when I came to know that I won’t be able to start my production because of my partner backing off, i called justdial for full refund. Now they are asking for the document of ROC and not saying anything about refund.
Please note that on 3rd March 2020, the justdial services were not yet activated. I have send them 14 emails to [protected]@justdial.com and one of their manager (Kolkata) Mr.Fahim Javed. He had assured me of refund by mail if I not get the service. Now i am running out of patience as its already more than One month of my complaint and yet there is no word from justdial about my money. I am in dire need of money.
I am shocked that justdial has no mechanism to inform its customer about what is the status of current requests and complaints. I have called them many times and their call executives behave like novices and are not willing to share any details. Justdial has acted like a true conmen and scammed me off my money. This is plain and pure harassment. Kindly get me my refund of Rs 37741 as i have not availed any of your services.

Thanks
Atanu