[Resolved]  JustDial.com — Justdial taken money & not given proper service. Refusing to refund our money

Address:	Bangalore, Karnataka, 560052
Website:	www.justdial.com

We are the newly formed branding agency in Bangalore. On June 15, 2016, we entered into a contract with justdial for the period of three months for get the services under the Platinum Gold Diamond (PDG) scheme and paid the upfront payment of Rs. 58, 337/- through our credit card (which was converted into EMIs by our bank for 24 months alongwith interest). The Sales Agent, Anthony Gregory, met us that time and told that we need to select categories related to our which will help in providing the enquiry calls. As explained by him that there are main categories under which there are many subcategories, hence he made us to choose mainly 8 main categories i.e. Advertising Agencies, Brand Launching Services, Brand Promotion Services, Brand Management Services, Brand Designing Services, Branding Services, Branding Development Services and Retail Branding Services. These services got activated after 4-5 days of signing contract.
As a matter of fact, we start getting enquiry calls and we used to call the number provided to us related to the caller to know about the enquiry. Some are looking for publishing classified ads in the newspaper, some are looking for jobs, some want to rent their house, some want to paste the posters on the roadside, some wanted to publish mortuary ads, some wanted to apply for radio jockey examination etc. We realized that no calls are actually relevant to our business and we not able to convert any of them to our business. We immediately informed this to the Justdial Customer care and wrote a mail on 1st July 2016 about this. We haven’t received any response from the customer care and we continuously writing mails to them to sort out this issue before this contract period ends. Jayanti from Customer care team heard us and said that there are no internal problems in the services. We explained her that we are not getting any relevant calls, moreover, its leading to waste of our time, money and patience. But nothing was happening from the customer care and we were completely in disturbed situation.

Finally, when we felt that nobody from customer care is helping us, we went to the office of Justdial on 3rd Aug 2016, and met the manager Farah. We explained her the situation and asked for the help. She understood our situation and asked her team to freeze the contract. She also informed us that there is nothing like main or subcategories and also the categories chosen by us doesn’t have any value or use. We are surprised to hear that and we thought that how can the Sales Agent, Anthony, lie to us for making his sales and also not attending our calls thereafter. Further she asked us to resign the contract with the different categories. We told her that we do not want to have any new contract with Justdial and wanted our refund of money in full. But she said that we don’t provide refund and we only can help you by resigning the new contract.

We were already feeling bad about the justdial experience, still, in order to utilize our already spent money of Rs 58, 337/-, we asked her to provide us packaged scheme for this amount. She agreed on that and said that she with Ramya and Vasuki will work on the proposal and share with us. We left from the office with the hope that now justdial will understand our situation and help us in the best manner. But to our surprise, Justdial sent first proposal to us on 5th Aug 2016 for the amount of Rs. 41, 410/-. When we asked that why they sent us proposal for this amount, they have no answer and immediately sent us proposal on 9th Aug 2016 for the amount of Rs. 58, 108/- comprising of same details of the services as been written in the previous proposal. Then, in order to be very clear, we asked Ramya that the services will be activated of the whole amount of Rs. 58, 337/- as there was undue delay and negligence from their side to attend to our issues and to freeze the contract at the right time. But Ramya informed us that even if the proposal is of the amount Rs. 58, 108/- still the services will be activated only for the balance amount of Rs 21, 000/- which is remaining in the present contract. This is unjustified and unfair on the part of Justdial to do this with us. We have timely told them about the issues faced by us and asked them to resolve them, but nothing was happened from Justdial side. It is complete negligence and ignorance from the Justdial side, for which they cannot make us suffer. We realized that Justdial is the fraud company and just taking away money of the customer by not providing any proper services.

We are fully frustrated with Justdial. We don’t want any relation with justdial and want full refund of our money. Afterall, we are still paying interest on that amount to our bank through EMIs. We request you to kindly provide justice to us and help us in getting away from these cheaters. Please help us for the refund of our full amount with interest as the earliest from Just Dial. We have all the mail correspondences and proposal/invoice copies with us and attached here for reference. We need proper justice in this case and request you to take strict action against Justdial.

Regards,
Devendiran B.
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