JustDial.com — Material not delivered | |||
Date of incident: 11th july 2020 I booked "vishal cargo packers and movers” for moving my household material from gurgaon to udaipur. (Complete address of packers and movers attached in photos below) I was promised that the material will be delivered the next day i. E. 12th of july 2020. However, its been almost a month today (8th august 2020), but my material has not been shipped. I have contacted the packers and movers multiple times but during the first few days he made silly excuses and later on he threatened me that he will not deliver my material and told me that i can't do anything to get my material (I am attaching the telephonic conversation of him threatening me). He has already taken the complete payment from me in advance. Moreover, he has also blocked my contact number now. I have contacted just dial more than 10 times for a resolution but every time i was told that my call has been forwarded to the complaint team and they will get back to me shortly but i have not even received a single call back from justdial to my numerous complains. For any b2c company customer satisfaction is the biggest priority. I hope just dial will take some action against the packers and movers and resolve my issue at the earliest. I am attaching the invoice along with images of truck driver and truck number in which my material was loaded. Desirable resolution of my complaint: I) please deliver my shipment at the earliest, Ii) block such sellers from your listings on justdial who harass customers. Just dial is a great platform and i have used it multiple times, but service providers like these are diminishing the reputation of the company. My contact details: vivek shrimali, mobile: [protected], email: [protected]@gmail.com Packers and movers details:"vishal cargo packers and movers', [protected], c n 574, c n no, mahipalpur, delhi-110037. Thanks and regards Vivek shrimali +2 videos Was this information helpful? | |||
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JustDial.com customer support has been notified about the posted complaint. Verified Support Aug 11, 2020 JustDial.com Customer Care's response Hi, We regret the inconvenience that has caused to you. Please write a line along with your registered contact number at [protected]@justdial.com or call our customer care number [protected] so we can check what exactly happened & revert back to you. Regards, Team Justdial | |||
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Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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I have already sent a mail to justdial on 8th August 2020 via Email address: [protected]@gmail.com
My contact number is: [protected].
Kindly revert back to me at the earliest. I have received no reply from justdial from past 1.5 months.
Please respect your customers interests and protect them from getting cheated.
Regards
Vivek Shrimali