[Resolved]  JustDial.com — no work fulfilled for paid customers

Address:

Dharwad, Karnataka, 580008

Dear head office

We are a paid customers for justdial from last 2 years since august 2016 (We have paid 10000/-in aug, 2016 and 8700/- in may 2017) under the name “pavan group of schools, dharwad” always with the agreement and promise of the 1st position (Top) that will be given to us (This was never fulfilled completely for all the options we had selected) and in april 6th, 2018 after having the same promise again with the justdial person from dharwad about the top priority from april-18, 2018 immediately for all the school related options in dharwad region, we signed the contract for two more years by paying 21000/- check at once.

Generally, as you all know according to the regular school schedules in and around karnataka, this april and may are the peak hours for the new admissions in schools by general timetable. Therefore our contract will be mostly useful during these course of time for us or anyone.

Highly disappointed and annoyed to write this, the service is not provided according to the norms and agreements. Legally there is no justice provided according to the promises made sincerely.

After the check recently was submitted and handed over. To the great disappointment, don’t know why, our school is completely pushed down randomly to 18th, 10th 8, 7, etc etc. Positions a day some options it has completely disappeared. This has completely hampered our responses and we feel it’s an utter loss of signing this contract for4comolete years with the expectation of some positive support for our institution. Not only the old position of 3rd or 4th (In few), there is a complete mismanagement formed despite following it completely almost everyday with the authorised person who promises fake.

Despite asking hundred times to do it soon and requesting (Despite paying the demanded payment) there is no work done. And above all the usual positions given to us early are also lowered.

The middle managers have not taken this into account and have not attended to our contract even when complaint was raised.

I want this to be sorted within a day. According to our speculations, we had to receive atleast
5calls per day * 30days = 150+ some before extension (Around 250calls) which would have happened if you had abided by the contracts and fullfilled our agreements.

We want to know what compensation will be made for the loss incurred.

Expressing utter disappointment and unsatiafactionfor the poorest service provided for the last 2 years towards a highly believes company of customer support in india.