[Resolved]  JustDial.com — non-stoppage of ecs and customer manipulation by justdial

Address:

New Delhi, Delhi, 110092

This is in regard to JustDial business account in the name of ‘Maths Behind Beauty’ with the following details:
CIN No. L741 40MH1 993PLC1 50054
PAN No. AAACA8049G
I am writing this after months of disappointment in not being able to get my ECS mandate from JustDial stopped or withdrawn. I have been making continuous efforts since almost 5 months to get my ECS stopped from JustDial. Everytime I call up JustDial customer care and ask them to stop my ECS, I am just fed a new story. I was initially told that I would have to contact my bank branch which turned out to be false. Then I was told that I would have to give atleast 3 months prior notice for the same which is also completely false information as there is no such stipulation given by the RBI which is the governing body for such transaction. In fact RBI mandates only 15 days time prior to the ECS presentation to the bank for withdrawl/cancellation of ECS mandate failing which there is a penalty clause as well. You may go through the procedural guidelines to verify the facts stated by me.
Even on asking about the notice procedure, I was lied to and told by the customer care executives that they would forward my request to the concerned department and someone authorized would get in touch. But no action was taken and same answer was given. This was done just to buy time and siphon off as much money from me as possible which is ‘mal-intent’ .